The purchase of products from Vapetronic Ltd via budgetecigs.com is governed by these Terms and Conditions.
Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights as a consumer.
Company Name: Vapetronic Ltd
Postal Address: PO Box 55, Moreton in Marsh, Gloucestershire, GL56 0AS, United Kingdom
Telephone: +44 (0)1386 257157
Company Number: 8408836
Registered Address: 25 Barnes Wallis Road, Fareham, Hampshire, PO15 5TT
Purchases by persons under the age of 18 are not permitted in the UK. You must be Eighteen (18) years of age or older, and possess a valid credit or debit card to purchase our products.
Vapetronic Ltd will not sell our products to minors. Vapetronic Ltd reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.
Shipping, Availability, Refunds and Returns
- Despatch & Delivery
Orders placed after 3:00pm will be processed the next working day. Once your order has been despatched from our warehouse, you will be sent a despatch confirmation e-mail with details of your order. Customers who have opted to register themselves on our website’s customer database may find information regarding their order status by logging in to the site using the details they set the account up with.
Unless your order has been despatched by Royal Mail’s ‘Track and Trace’, ‘Guaranteed Next Day Delivery’ or ‘International – Signed For’ services (this will be stated on your despatch confirmation email), your order cannot be tracked. Please allow 5 working days (10 working days for International Customers) before contacting us to report a lost package, as sometimes it will take a while for Royal Mail or local domestic mail carrier to deliver, or indeed fail to deliver and return the item/s to us.
We aim to despatch most orders within 24 hours of receipt as most items are in stock, but please allow 7-10 days. Delivery times are not guaranteed, they are estimates given by Royal Mail and may be subject to an additional delivery time period in some overseas territories depending on the domestic mail carrier of a given territory. Deliveries are generally made between 9am and 6pm in the UK. We take no responsibility for delays or non-delivery if the address or postcode supplied is incorrect.
The Buyer must inspect the Goods immediately upon receipt and notify the Seller within 7 working days of delivery confirming in writing via e-mail to m@firstname.lastname@example.org if the Goods are damaged, or do not comply with any part of the Contract. If the Buyer fails to do so, the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made, Goods must be returned by the Buyer to the Seller at the Buyer’s expense, which should be sent via Recorded Delivery and adequately insured against loss and/or damage in transit. We cannot be held responsible for any packages lost in transit on return to the Seller, or issue any refund in such circumstances. Should a package sent to us via Recorded Delivery be lost in transit, it is the responsibility of the Buyer to notify the carrier and make any relevant claims following the carrier’s procedures and policies.
The Buyer has a statutory duty to take reasonable care of the items. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges, within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
Goods to be returned must include the Buyer’s name, address and the date when the order was originally placed, or the Invoice/Order Number obtained from the Seller upon placing the order. Where returned Goods are found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage.
Refunds cannot be offered if any of goods has been used. To organise the return of your faulty product, please e-mail us at m@email@example.com or contact us on +44(0)1386 257157 and speak to our Returns Department.
Orders are subject to the availability of stocks. If your choice of product is not available, we will contact you to offer the following options:
- Alternative product – if the product is less in value then a partial refund will be arranged – if the product is more in value then additional payment will be required. A delay until the product becomes available.
- A refund to the value of the missing product plus any relevant consequential losses.
- Cancellation of the entire order and a full refund.
- If we cannot contact you we reserve the right to provide suitable alternative products at no extra charge. It is very important that you give us your correct contact details during the order process.
Our policy is that we will not pass on any customer details we collect to any third party without your permission.
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences or inconsistencies.
This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England to which Vapetronic Ltd and the customer hereby submit.
To the extent allowed by the law, Vapetronic Ltd shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances:
- for losses that were not foreseeable to both parties when the contract was made
- for losses that were not caused by any breach on the part of Vapetronic Ltd or their suppliers for business losses and/or losses to non-consumers.
Payment is due before goods are despatched unless a credit account has been authorised by Vapetronic Ltd, in which case payment is due 14 days from date of invoicing. Vapetronic Ltd reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from all major credit and debit cards.
Prices quoted on our Website are in Pounds Sterling (£/GBP) and are inclusive of V.A.T. Prices are subject to alteration by Vapetronic Ltd without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of despatch. Delivery and credit card charges are additional, along with any import duty incurred on goods sent overseas.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so, the Buyer shall be deemed to have accepted the Goods.
We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by Vapetronic Ltd. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice. The data is used to fulfil your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. Paypal, an independent payment provider, collects your payment information. We do not send random marketing e-mails to personal email addresses (spam).
All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.
Paypal use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks.
These terms and conditions do not affect your statutory rights as a consumer.
Time of Order
Orders received by us before 3pm (GMT) during working days will normally be dispatched the same day but please allow 7-10 days for receipt of goods. Working days are Mondays to Fridays except public holidays.
Title to Goods
Property and title in the goods shall remain with Vapetronic Ltd and shall not pass to the customer until such time as Vapetronic Ltd has received payment in full of all sums due on whatsoever account.